Secure payments

When booking with us, you can feel confident knowing that we use Stripe as our payment partner for secure transactions. You can pay with Visa, MasterCard/Eurocard, and American Express.

Flexible payment options with Klarna

Through Klarna, you can choose the payment option that suits you best. Klarna's terms and buyer protection apply according to their policies.

Read more at:
www.klarna.com/customer-service

To make a booking with Resio, you must be at least 18 years old or have parental or guardian consent. Please note that some hotels may have their own minimum age requirements for check-in. Feel free to contact us before booking if you have any questions.

Contact us and we will forward your requests to the hotel. Please note that special requests, such as room location, bed type, or connecting rooms, cannot be guaranteed unless confirmed by the hotel and are subject to availability.

Yes, modifications are often possible, but they depend on the hotel's policies and availability. Any applicable fees for changes will be communicated during the booking process or according to the hotel's terms and conditions.

In many cases, cancellation protection can be added during the booking process. This may allow you to cancel under specific circumstances, such as illness. The applicable terms and conditions will be presented at the time of booking.

Yes, cancellations are possible, but any fees depend on the hotel's cancellation policy and the rate selected at the time of booking. The applicable cancellation terms are always displayed during the booking process and included in your booking confirmation.

Half Board (HB): Breakfast and dinner are included.

All Inclusive (AI): Meals, drinks, and sometimes selected activities are included. The exact contents vary between hotels.

Always check the hotel's description for detailed information about what is included.

Check-in: Usually from 2:00 PM to 3:00 PM.
Check-out: Usually by 11:00 AM to 12:00 PM.

These times may vary depending on the hotel.

It is always the traveler's responsibility to check the passport, visa, and entry requirements applicable to their destination. Requirements may vary depending on nationality and destination. Resio is not responsible for any consequences resulting from a traveler not meeting the necessary entry requirements.

Please contact the hotel's reception as soon as possible so that the issue can be addressed during your stay. If the problem is not resolved, you are welcome to contact Resio and we will assist you further.

You can contact us via email or phone using the contact details provided in your booking confirmation. In case of issues with your accommodation, we recommend contacting the hotel directly first and then reaching out to Resio if further assistance is needed.

If the hotel is unable to provide your booked accommodation, we will contact you as soon as possible to offer an alternative accommodation option or a refund in accordance with the applicable terms and conditions.

We strongly recommend that you have valid travel insurance through your insurance provider or credit card. Travel insurance may provide coverage for events such as illness, cancellations, and other unforeseen circumstances.