Secure payments

When booking your trip with us, you can feel safe. We use Stripe as our payment partner, a certified solution for secure transactions. You can pay free of charge with Visa, MasterCard/Eurocard, and American Express.

Flexible payment with Klarna

With Klarna, you can choose a payment method that suits you:
• Pay later, up to 14 days after booking
• Split the payment at your own pace

Klarna offers buyer protection according to their terms. Read more at:
www.klarna.com/se/kundservice

Check-in usually opens 2 to 3.5 hours before departure and closes approximately 1 hour before departure.

At airports such as Stockholm Arlanda and Gothenburg Landvetter, self-service check-in kiosks are available.

Some airlines offer online check-in up to 24 hours before departure, provided that baggage drop is open.

Baggage drop opening hours vary depending on airline and season.

Important: Special baggage, such as strollers and golf bags, cannot be checked in overnight.

Always check your ticket or the airline’s website for exact times.

Note: Overnight baggage check-in is not available.

Charter trips

Travelers under 18 need written consent from both legal guardians.

How it works:
1. Fill in the minor consent form
2. Attach identification and signatures
3. Send it to us
4. Bring a copy to the airport

Not all hotels or destinations accept minors, contact us before booking.

Scheduled flights

For package trips with scheduled flights, you must be at least 18 years old.

In some countries, you must be 21 years old to stay at hotels, for example in the USA and the United Arab Emirates.

Check well in advance of your trip what protection you already have and whether additional vaccinations are needed. Contact your healthcare provider or a vaccination clinic for personal advice.

• Within Europe, at least 2 hours before departure
• Outside Europe, at least 3 hours before departure

Contact us and we will add your request to the booking.

Please note that requests cannot be guaranteed and are always confirmed on site depending on availability.

Yes, changes are usually possible but may involve fees from both us and our suppliers.

Yes, in many cases you can add cancellation protection when booking. It gives you the option to cancel under certain circumstances, for example illness.

Terms vary depending on the product.

Yes, cancellation is possible, but costs depend on timing and booking conditions.

This varies depending on airline and ticket type. Information is always shown during booking.

This varies depending on the trip. If transfer is included, this will be shown during booking. Otherwise, it can often be added when booking.

Your flight details are sent by email after booking. Check-in is usually completed through the airline’s website.

Half board, HB: Breakfast and dinner are included.

All Inclusive, AI: Meals, drinks, and sometimes activities are included. The content varies between hotels.

The exact content may differ between hotels. Always check the description for your accommodation.

Check-in: Usually from 14:00 to 15:00.
Check-out: Usually no later than 11:00 to 12:00.

Times may vary depending on the hotel.

This depends on the destination. Within the Schengen area, a valid national ID card or passport is usually sufficient. Outside Schengen, a passport is generally required, and in some cases a visa may also be needed.

Please note that all travel documents must be valid for the entire trip, and some countries require the passport to be valid for at least 6 months after your return date. You are responsible for checking the rules that apply to your destination.

We always recommend traveling with a passport.

Some countries require a visa. It is always the traveler’s responsibility to check and arrange any required visas well in advance of departure.

In case of flight delays or cancellations, the airline is responsible for rebooking and any compensation according to applicable rules. Contact the airline directly at the airport or through their customer service.

Report it directly at the airport and ask for a PIR report. The airline is responsible for handling the case and any compensation. We are happy to guide you if needed.

Contact the hotel reception directly as soon as possible. If the problem is not resolved, contact us and we will help you further.

Yes, minor changes may occur, for example:
• Flight times
• Airline
• Hotel, in exceptional cases

We always inform you of any changes.

You can reach us by email for a quick response or by emergency phone according to the contact details in your booking confirmation. We recommend contacting us directly if a problem occurs so we can help you quickly.

At some destinations, we offer local service or work with local partners. In other cases, you receive support digitally or by phone.

Contact details are always included in your booking confirmation.

In urgent situations, for example illness or serious problems, you should:
• Contact local authorities or healthcare services if needed
• Contact your insurance company
• Then contact us

We will help guide you further.

If you miss your flight, you are responsible for contacting the airline. Any rebooking options or costs depend on the ticket conditions.

If a trip cannot be carried out, we will contact you as soon as possible. You will then be offered rebooking or a refund according to the applicable terms.

Yes, we are registered with Kammarkollegiet and are covered by travel guarantee protection according to Swedish law. This means that you as a customer are financially protected if a trip cannot be carried out.

We strongly recommend that you have valid travel insurance through your insurance provider or credit card. It may cover healthcare, cancellation, and other unexpected events.