When purchasing a package travel in accordance with EU Directive 2015/2302, the traveler has specific rights. This means that the organizer bears full responsibility for the correct execution of the entire package travel. Additionally, the trip is covered by statutory protection that guarantees a refund of payments made and repatriation if the organizer becomes insolvent. The travel guarantee is handled in accordance with Swedish law.

When purchasing a flight-only ticket, the package travel law does not apply. The traveler is responsible for staying updated on changes in flight times, as well as keeping their mobile phone available at least 24 hours before return departure. If the outbound flight is not used without prior agreement, the right to the return flight is forfeited. No refunds are made for unused parts of the trip.

Prices are continuously adjusted based on availability, demand and any ongoing campaigns. The price stated in the booking confirmation is the one that applies. Discounts are conditional and may vary depending on age, room configuration and type of travel. Local taxes and fees, such as tourist tax or environmental fees, are determined by local authorities and paid directly on site. These are outside the organizer’s control and may change without prior notice.

The traveler is responsible for having valid travel insurance. The organizer is not responsible for costs related to illness, accidents or repatriation. When traveling within the EU, it is recommended to bring the European Health Insurance Card (EHIC), which provides access to public healthcare under the same conditions as local residents. However, this is not a complete coverage and should be combined with separate travel insurance.

Flight times may change up until the day of departure. The organizer is not responsible for consequential delays, missed events or connecting travel not included in the booking. In case of delays, changed flights or replacement flights, it is the airline or its handling agent that manages the situation. The standard and service of replacement flights may differ from the original booking, and pre-booked extras may not be available, in such cases they will be refunded separately.

Some countries require vaccinations for entry. The traveler is responsible for complying with these requirements, including during stopovers. Contact a vaccination center well in advance for guidance. We are not responsible for denied entry due to missing vaccinations or incorrect documentation.

Passport, visa and entry requirements are the responsibility of the traveler. It is the traveler’s responsibility to have a valid passport, visa and to meet all entry requirements for the destination. Rules vary depending on citizenship and may change without prior notice. Always check with the relevant embassy well in advance of departure. We are not responsible for denied entry, missing visas, invalid passports or insufficient documentation.

If something does not meet your expectations, you must immediately contact us so that we can assist you and have the opportunity to correct any issues. Our representatives can always be reached either on site or by phone, see your travel documents or welcome material. If any problems cannot be resolved at the destination, you have the option to submit a complaint after returning home. The complaint must reach us no later than two months after your return.

There are few destinations with hotels adapted for travelers with disabilities. It is the responsibility of the traveler to ensure at the time of booking that the accommodation meets their requirements regarding accessibility, door widths, etc. Room layouts are often difficult to navigate and hotel areas may have level differences.

Hotel standards, facilities, room layouts and images are indicative and may vary depending on destination, season and local conditions.

Resio will do its utmost to assist and guide you in connection with illness or accidents during the trip.

If any checked baggage is damaged or lost, you must report this immediately.