Travel Information

Prices are continuously adjusted based on availability, demand and any ongoing campaigns. The price stated in the booking confirmation is the one that applies. Local taxes and fees, such as tourist tax, city tax or environmental fees, may be determined by local authorities or accommodation providers and may need to be paid directly at the hotel. These fees may change without prior notice.

The traveler is responsible for having valid travel insurance. Resio is not responsible for costs related to illness, accidents, medical care or repatriation. When traveling within the EU, it is recommended to bring the European Health Insurance Card (EHIC), which provides access to public healthcare under the same conditions as local residents. However, this is not complete coverage and should be combined with separate travel insurance.

Passport, visa and entry requirements are the responsibility of the traveler. It is the traveler's responsibility to have a valid passport, visa and to meet all entry requirements for the destination. Rules vary depending on citizenship and may change without prior notice. Resio is not responsible for denied entry, missing visas, invalid passports or insufficient documentation.

If something does not meet your expectations, the accommodation provider should be informed immediately so that they have the opportunity to resolve the issue during your stay. You should also contact Resio without undue delay. If the issue cannot be resolved during the stay, you may submit a complaint to Resio after your stay. The complaint must reach us no later than 30 days after the end of your stay.

Travelers with accessibility requirements are encouraged to contact us before booking to ensure that the accommodation meets their needs. Accessibility standards, facilities, room layouts, door widths and access routes may vary between hotels and destinations. Resio cannot guarantee accessibility unless it has been confirmed by the accommodation provider.

Hotel standards, facilities, room layouts, images and descriptions are indicative and may vary depending on destination, season and local conditions. Special requests, such as room location, bed type or connecting rooms, cannot be guaranteed unless confirmed by the hotel. Resio is responsible for managing the booking, while the accommodation provider is responsible for services provided on site.